Monday 20 December 2010

Predictive dialer - voip-info.org

Predictive dialer

What Is A Predictive Dialer?

The following is a definition for Predictive Dialer from Wikipedia:

  • "A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers."

According to google

"Definitions of Predictive dialer on the Web:

  • A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.

note: above text may be copyrighted by it's respective owners)

A VOIP Predictive Dialer, a.k.a. soft predictive dialer, is a software product capable of predictive dialing using VOIP service directly. Besides computer and internet connection, there is no equipment needed in order to use VOIP predictive dialer.


Software Only Predictive Dialer

New predictive dialing technology, together with faster computers and bigger broadband bandwidth, enables software only predictive dialers to work as good as or even better than hardware based dialers. Software based solution avoids expensive telephony board and associated hardware maintenance cost. It is easy to install and configure. For example, it is very easy to setup remote agent (at home agent).

SOFTWARE ONLY PREDICTIVE DIALER

  • OnDemand predictive dialler - from 5 seats upwards. http://ondemand.magneticnorth.com/OUTBOUNDDIALLER/tabid/222/Default.aspx
  • Voicent AgentDialer - a software only, and windows based predictive dialer
  • MDLsolutions,Inc. - VoIP Dialer and Predictive Dialer. Windows based comprehensive and dynamic SIP/VoIP dialer with a robust SQL database that can meet the needs of a call center, or act as a stand alone automated dialer processing dialing scripts. You can start off with as little as 1 channel and scale up to 500 simultaneous channels. You can also request unique processing scripts that we call "Actions", that will meet your exact dialing needs, or just combine the ones we already provide to meet your dialing needs. Try it out for free. Limited free support is available.


Predictive Dialer Equipment

Predictive dialers are usually desktop computers equiped with either special telephony voice boards or off-the-shelf voice modems. Traditionally, voice modems lack many of the features telephony boards offer. For example, call progress detection, call transfer, etc. However, with the ever improvement in today's computer speed, many of the telephony board features are implemented in software, which drastically reduces the cost and improves flexibility.

Another advantage of using a voice modem based system is that it can turn a laptop computer to an autodialing system. There are good quality USB based voice modems, such as those from Creative Lab and Zoom.

See Also


WINDOWS PC BASED HOSTED PREDICTIVE DIALER
  • 3CLogic - Hosted Predictive Dialer . No upfront cost required and based on Software as a Service model (SaaS). Free trial and training given.Offers inbound and blended services too along with outbound predictive dialer for call centers anywhere in the world.

GPL-LICENSED DIALERS BASED UPON ASTERISK
  • AACC - Asterisk Advanced Call Center is an underway project which aims to create a full CTI solution for the Asterisk PBX. It will include such features as multi-customer and multicampaign predictive dialing, with IVR-only, agent-only, and IVR+Agent type campaigns. First official released planned for Q1-2009. View site.
  • GnuDialer - GPL'd Predictive Dialer and Web CRM Solution. Visit GnuDialer.org
  • The above is the original gnudialer site that has not seen an update in ages. Visit dynx.net/gnudialer for current information.
  • VICIDIAL Dialer - GPL'd Predictive dialer and Inbound/Outbound call center solution. Project site.
  • VicidialNOW - Automated installation Call Center Suite which is base on VICIDIAL Project site.

COMMERCIAL DIALERS BASED UPON ASTERISK

COMMERCIAL DIALERS BASED UPON FREESWITCH
  • Hello Hunter Sales Dialer Hosted Predictive Dialer100% SaaS hosted predictive dialer. Only commercial predictive/auto dialer based on Freeswitch. Web-based Phone--no hassle installs. Unique GUI. Highly scalable.
  • YTEL Hosted Predictive Dialer Easy to use Hosted Predictive Dialer with Unlimited minutes to US/Canada (including US Territories like Puerto Rico). Use any compatible SIP hard or softphone. Also works with Google Talk or use our built in softphone. 24x7 Support. Instant Signup for this Hosted Predictive Dialer.

OTHER COMMERCIAL PREDICTIVE DIALERS

DIALER AND CALL CENTER REPORTING TOOLS


Consultants focusing on predictive dialing methods

  • Click4PBX : Is offering a Hosted Vicidial Solution. High end dedicated servers hosted on the level 3 backbone.
  • SineApps : Producers of the Daily Asterisk News, and SineDialer. We are also able to assist with other packages.
  • Sound Choice Communications LLC : Vici installation support. Vici over TrixBox specialists.
  • .e4 Technologies : Open Enterprise Consulting- .e4
  • Resolv Consulting : Genesis Communications Hosted Dialer Script Customization and development support - (866)455-7487
  • VCCS : Hosted VICIdial VPS Solutions and Call Center Termination.

Call center Friendly Providers
  • ContactTel supplies up to 200 channels on signup for call centers, CID passed as you supply, white routes, best ASR
  • YTEL Wholesale Termination Call center friendly. White Route, CID. Plug your call center into our carrier grade network. Fiber Cross Connection, Physical Hardware Hosting, or Cloud Hosting Available. Tested with Asterisk, Vici, Freeswitch, Davox, and Sonus.

Created by: brc007,Last modification on Tue 14 of Dec, 2010 [01:37 UTC] by f9group

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