http://it.tmcnet.com/news/2010/09/23/5025251.htm http://it.tmcnet.com/news/2010/09/23/5025251.htm
[September 23, 2010]
Reportlinker Adds Voice Recognition: Technologies and Global Markets
NEW YORK, Sept 23, 2010 /PRNewswire via COMTEX/ -- Reportlinker.com announces that a new market research report is available in its catalogue: Voice Recognition: Technologies and Global Markets http://www.reportlinker.com/p0298007/Voice-Recognition-Technologies-and-Global-Markets.html The voice recognition technologies market will grow at a compound annual growth rate (CAGR) of 8.8% between 2010 and 2015. The total market is valued at an estimated $38.4 billion in 2010 and is expected to reach $58.4 in 2015.
Voice recognition software technologies need hardware to transmit the signals as well as abate ambient noise. This sector of the market is worth an estimated $16.5 billion in 2010 and will grow at a 9.8% compound annual growth rate (CAGR) to reach $26.3 billion in 2015.
Automatic speech recognition and text-to-speech software work together to voice-enable many applications. Software sales will increase at a compound annual growth rate (CAGR) of 6.8%, from a value of $13.6 billion in 2010 to a value of $18.9 billion in 2015.
INTRODUCTION REASONS FOR THE STUDY AND ITS IMPORTANCE No longer narrowly associated with assistive and customer care applications, voice recognition technologies are becoming integral parts of products and services that span a much broader array of industries. With worldwide software revenues expected to reach $18.9 billion by 2015, this maturing industry owes much of its growth to advances from the critical triad of automatic speech recognition (ASR), text-to-speech (TTS), and speaker verification (SV) technologies.
Companies across all sectors, seeking a competitive edge that will differentiate them in an increasingly crowded business environment, want products that can help them retain as well as grow their customers. Brokerages, airlines, and banks rely on voice recognition functionality to not only enhance their customer contacts, but also to comply with security requirements dictated by law and the security-conscious expectations of customers.
To address the rapidly growing mobile traffic demand of such highly developed regions as North America and Europe, voice recognition providers are partnering with manufacturers who are loading their products with voice-activated multimodal options. These applications do everything from help drivers navigate to their destination and workers voice-pick warehouse inventory to aid doctors automate medical transcription processes and allow Web users to browse by voice commands.
Marketers with a watchful eye are not only training their sights on the pent-up product demand of growing Asia-Pacific populations, they are also factoring in the potential of the emerging middle class in Latin America when they develop their marketing strategies.
OBJECTIVES OF THE STUDY Companies in the voice recognition space are facing similar challenges as other technology markets. Converging technologies offer the promise of new products and markets. But they also invite disruptive activities inherent in mergers and acquisitions -- all occurring during the worst economic downturn of the new millennium.
Customers are applying the same measuring stick to voice-aided products and services as they do to other products: They value accuracy, speed, and efficiency. Whether obtaining stock quotes from their smart phone, getting wake-up calls from voice-enabled alarm clocks, or accessing voice-translated-email, consumers not only are increasing their expectations about the content quality but also about the quality of the experience.
Traditional habits persist, especially when it comes to customer service. No matter how compelling the content or efficient the voice-enabled transaction, many consumers still prefer to talk to a live operator. They also remember unsuccessful experiences with speech recognition applications that were implemented by early industry adopters.
Choosing voice recognition solutions represents a significant information technology (IT) investment -- a fact not lost on companies that, in better economic times, focus primarily on strategic growth. Compelled to keep discretionary spending to a minimum, companies are more inclined to purchase products and services that can show a quantitative return on investment. Traditionally, call centers, with their highly developed statistical databases and a multitude of speech-enabled processes, provide some of the most compelling evidence that properly integrated voice recognition applications can help companies realize cost savings of as much as 80%.
Given the continued adoption of wireless devices and the seemingly insatiable consumer and business demand for unlimited access to information, it is likely that many enterprising companies will choose voice recognition solutions, either hosted at their site or shared in a cloud-computing environment, for competitive advantage even when the short-term economic landscape remains murky.
This report will analyze in depth, voice recognition technologies and the market and applications they serve. It addresses such questions as: Who is using these technologies? What benefits do they accrue from using them? At what price points do they buy them? Which markets will reap the most benefits from their adoption? Which issues must be addressed to generate a successful return on investment? AUDIENCE FOR THE REPORT This report emphasizes market potential for voice recognition technologies as well as current and future forces shaping the voice-enabled market. It is targeted at manufacturers, supply chain personnel, marketing managers, and futurists.
SCOPE OF THE REPORT This report analyzes voice recognition technologies and their markets. It recognizes the fact that software and hardware technologies act in tandem, building the momentum needed for its success. Additionally, tracking the growth of traditional and emerging voice-enabled devices is important since these media will promote and extend voice recognition's reach.
An overview of the voice recognition industry precedes later chapters that review the main voice recognition categories, discuss top supplier market share, new technologies, and the unique challenges faced by each category in the future. Five-year forecasts follow, segmented by voice recognition categories as well as expansion into end markets.
Succeeding chapters discuss enabling technologies, corporate and national research and development funding, the organizational and economic makeup of the voice recognition industry, and the legislative, political, and environmental issues facing the industry. The changing dynamics of international market share also are addressed.
The appendices contain upcoming voice recognition industry-related conferences and recent patent grants, as well as a list of related mergers and acquisitions, licensing arrangements, and partnerships.
METHODOLOGY AND INFORMATION SOURCES The material presented in this report is based on information gathered from personal contacts with participants within the voice recognition industry as well as an analysis of the technologies, issues, and concerns gathered from technical papers and industry conferences. Our final analysis and projections combine the consensus of primary contacts and our assumptions regarding the impact of both historical and emerging trends.
Additional data were obtained from analysis of secondary sources. These include trade publications, trade associations, company literature, and online databases. This research was done to supplement our understanding of applications, markets, and trends in the voice recognition industry. All dollar estimates in this report are based on 2010 constant dollars.
AUTHOR'S CREDENTIALS Patricia Kutza, the author of this report, is a veteran business and technology journalist. She has written extensively about technology business and cultural trends for a variety of print and new-media outlets. This report, IFT039B Voice Recognition: Technologies and Global Markets, is an update of a report she wrote in 2002. She is also the author of the BCC Research report, SMC047A New Chips for New Applications.
Chapter- 1: INTRODUCTION -- Complimentary REASONS FOR THE STUDY AND ITS IMPORTANCE 1 OBJECTIVES OF THE STUDY 1 AUDIENCE FOR THE REPORT 2 SCOPE OF THE REPORT 3 METHODOLOGY AND INFORMATION SOURCES 3 AUTHOR'S CREDENTIALS 4 RELATED BCC REPORTS 4 BCC ONLINE SERVICES 5 DISCLAIMER 5 Chapter-2: SUMMARY SUMMARY 6 SUMMARY TABLE GLOBAL VOICE RECOGNITION MARKET, THROUGH 2015 ($ BILLIONS) 7 SUMMARY FIGURE GLOBAL VOICE RECOGNITION MARKET, 2009-2015 ($ BILLIONS) 8 Chapter-3: OVERVIEW IMPORTANCE OF THE INDUSTRY 9 TABLE 1 GLOBAL REVENUES FORECAST FOR CUSTOMER RELATIONSHIP MANAGEMENT, THROUGH 2015 ($ BILLIONS) 9 INVESTOR CONFIDENCE 10 TABLE 2 U.S. VENTURE CAPITAL FINANCING IN RELATED SECTORS, THROUGH 2009 ($ BILLIONS) 10 TABLE 3 NUMBER OF U.S. SOFTWARE INDUSTRY DEALS, 2008 AND 2009 11 HISTORY OF THE INDUSTRY 11 HISTORY OF THE INDUSTRY (CONTINUED) 12 SPEECH RECOGNITION LIFE CYCLE 13 TABLE 4 SPEECH RECOGNITION LIFE CYCLE 13 DESCRIPTION OF THE INDUSTRY: MAJOR CATEGORIES 14 HARDWARE 14 TABLE 5 INFRASTRUCTURE HARDWARE 14 SOFTWARE 14 TABLE 6 SOFTWARE 15 ENHANCED DEVICES 15 TABLE 7 ENHANCED DEVICES 15 FUNDAMENTAL FUNCTIONS OF VOICE TECHNOLOGY 15 TABLE 8 SCOPE OF REPORT CLASSIFIED BY VOICE RECOGNITION FUNCTION 16 SCOPE OF REPORT CLASSIFIED BY MARKET 16 TABLE 9 SCOPE OF REPORT CLASSIFIED BY MARKET 17 EFFECT ON THE FUTURE 17 Chapter-4: MARKETS BY PRODUCT TYPE HARDWARE 18 GLOBAL HARDWARE DOLLAR SALES FORECAST 18 TABLE 10 GLOBAL HARDWARE MARKET FORECAST, THROUGH 2015 ($ BILLIONS) 18 FORECAST: 2010 HARDWARE MARKET 19 TABLE 11 HARDWARE SALES BY END USE, 2009 AND 2010* (%/$ BILLIONS) 19 FIGURE 1 HARDWARE SALES BY END USE, 2010* (%) 20 FORECAST: 2015 HARDWARE MARKET 20 TABLE 12 PERCENT OF HARDWARE SALES BY END USE, 2015 (%/$ BILLIONS) 20 FIGURE 2 HARDWARE SALES BY END USE, 2015 (%) 21 HARDWARE MARKET 21 SOUND CARDS 21 TABLE 13 GLOBAL SOUND CARD MARKET FORECAST, THROUGH 2015 ($ BILLIONS) 21 TABLE 14 SOUND CARD MAJOR PLAYERS, PRODUCTS, AND END MARKETS 22 DIGITAL SIGNAL PROCESSORS (DSP) 22 TABLE 15 GLOBAL DSP MARKET FORECAST, THROUGH 2015 ($ BILLIONS) 22 TABLE 16 DIGITAL SIGNAL PROCESSOR MAJOR PLAYERS, PRODUCTS AND END MARKETS 23 SOFTSWITCHES 23 TABLE 17 GLOBAL SOFTSWITCH MARKET FORECAST, THROUGH 2015 ($ BILLIONS) 24 TABLE 18 SOFTSWITCH MAJOR PLAYERS, PRODUCTS, AND END MARKETS 24 VOICE-ENABLED GATEWAYS 24 TABLE 19 GLOBAL GATEWAY MARKET FORECAST, THROUGH 2015 ($ BILLIONS) 25 TABLE 20 GATEWAY MAJOR PLAYERS, PRODUCTS, AND END MARKETS 25 GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) 26 TABLE 21 GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) MICROPHONES MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 26 TABLE 22 WORLDWIDE MICROELECTROMECHANICAL SYSTEM (MEMS) MICROPHONE MAJOR PLAYERS, PRODUCTS, AND END MARKETS 27 INTEGRATED HEADSETS 27 TABLE 23 GLOBAL BLUETOOTH HEADSETS MARKET FORECAST, THROUGH 2015 ($ BILLIONS) 27 TABLE 24 INTEGRATED HEADSET USE BY FUNCTION (%) 28 FIGURE 3 INTEGRATED HEADSET USE BY FUNCTION (%) 28 TABLE 25 INTEGRATED HEADSET MAJOR PLAYERS, PRODUCTS, AND END MARKETS 29 SOFTWARE 29 GLOBAL SOFTWARE MARKET FORECAST 29 TABLE 26 GLOBAL SOFTWARE MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 29 TABLE 27 GLOBAL INTERNET PENETRATION AS A PERCENTAGE OF POPULATION, 2009 (%) 30 FIGURE 4 GLOBAL INTERNET PENETRATION AS A PERCENTAGE OF POPULATION, 2009 (%) 31 FORECAST: 2010 SOFTWARE MARKET 32 TABLE 28 GLOBAL SOFTWARE MARKET BY END USE, 2009 AND 2010 (%/$ BILLIONS) 32 FIGURE 5 SOFTWARE MARKET SHARE BY END USE, 2010 (%) 32 FORECAST: 2015 SOFTWARE MARKET 33 TABLE 29 GLOBAL SOFTWARE MARKET FORECAST BY END USE, 2015 (%/$ BILLIONS) 33 FIGURE 6 GLOBAL SOFTWARE MARKET SHARE BY END USE, 2015 (%) 33 DEVELOPER KITS 34 TABLE 30 TYPICAL DEVELOPER KIT TOOL SUITE FOR VOICE PORTAL APPLICATION 34 TABLE 31 GLOBAL DEVELOPER KIT MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 34 TABLE 32 DEVELOPER KIT MAJOR PLAYERS, PRODUCTS, AND END MARKETS 35 COMMERCIAL PACKAGES: AUTOMATIC SPEECH RECOGNITION 35 TABLE 33 GLOBAL AUTOMATIC SPEECH RECOGNITION MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 36 Automatic Speech Recognition Market Share 36 TABLE 34 GLOBAL AUTOMATIC SPEECH RECOGNITION MARKET SHARE, 2009 (%) 37 FIGURE 7 GLOBAL AUTOMATIC SPEECH RECOGNITION MARKET SHARE, 2009 (%) 37 Challenges to Growth 38 TABLE 35 AUTOMATIC SPEECH RECOGNITION MAJOR PLAYERS, PRODUCTS, AND END MARKETS 38 TABLE 35 (CONTINUED) 39 COMMERCIAL PACKAGES: SPEAKER VERIFICATION (VOICE BIOMETRICS) 39 TABLE 36 GLOBAL SPEAKER VERIFICATION MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 39 TABLE 37 TYPES OF VOICE BIOMETRIC ENGINES 40 TABLE 38 RANGE OF MARKETS BY APPLICATION FOR SPEECH VERIFICATION 41 TABLE 38 (CONTINUED) 42 Challenges to Growth 42 TABLE 39 SPEAKER VERIFICATION MAJOR PLAYERS PRODUCTS AND END MARKETS 43 COMMERCIAL PACKAGES: TEXT-TO-SPEECH 43 TABLE 40 GLOBAL TEXT-TO-SPEECH MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 44 Challenges to Growth 44 TABLE 41 TEXT-TO-SPEECH MAJOR PLAYERS, PRODUCTS, AND END MARKETS 45 COMMERCIAL PACKAGES: AUDIO MINING (SPEECH ANALYTICS) 45 TABLE 42 GLOBAL AUDIO MINING MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 46 TABLE 43 COMPARISON OF GOAL, SCOPE, AND TECHNIQUES OF TEXT AND DATA MINING 47 TABLE 44 AUDIO MINING MAJOR PLAYERS, PRODUCTS, AND END MARKETS 47 TABLE 44 (CONTINUED) 48 Challenges to Growth 48 COMMERCIAL PACKAGES: VOICE-ENABLED CALL CENTER PROCESSING AND ROUTING 48 TABLE 45 CALL AND CONTACT CENTER KEY CONCERNS 49 TABLE 46 GLOBAL VOICE-ENABLED CALL CENTER MARKET FORECAST, THROUGH 2015 ($ BILLIONS) 49 TABLE 47 CALL AND CONTACT CENTER TECHNOLOGY WISHLIST 50 TABLE 48 MAJOR CALL CENTER SPEECH TECHNOLOGY PLAYERS 50 TABLE 48 (CONTINUED) 51 COMMERCIAL PACKAGES: IVR_VOICE-ACTIVATED DIALING 51 TABLE 49 KEY REASONS CONTACT/CALL CENTERS ARE ATTRACTED TO HOSTED/MANAGED SERVICE IVR 52 TABLE 50 GLOBAL IVR_VOICE-ACTIVATED DIALING MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 52 Emerging IVR technology 53 TABLE 51 VOICE-ACTIVATED DIALING MAJOR PLAYERS, PRODUCTS, AND END MARKETS 53 COMMERCIAL PACKAGES: VOICE-ENABLED DIRECTORY ASSISTANCE 53 TABLE 52 GLOBAL VOICE-ENABLED DIRECTORY ASSISTANCE MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 54 TABLE 53 VOICE-ENABLED DIRECTORY ASSISTANCE MAJOR PLAYERS, PRODUCTS, AND END MARKETS 54 COMMERCIAL PACKAGES: VOICE-ENABLED OPERATING SYSTEMS 55 TABLE 54 GLOBAL VOICE-ENABLED OPERATING SYSTEMS SALES FORECAST, THROUGH 2015 ($ BILLIONS) 55 TABLE 55 VOICE-ENABLED OPERATING SYSTEMS MAJOR PLAYERS, PRODUCTS, AND END MARKETS 56 TABLE 56 GLOBAL MARKET SHARE OF TOP THREE OPERATING SYSTEMS, 2009 (%) 56 FIGURE 8 GLOBAL MARKET SHARE OF TOP THREE OPERATING SYSTEMS, 2009 (%) 57 ENHANCED DEVICES 57 GLOBAL ENHANCED DEVICE MARKET FORECAST 58 TABLE 57 GLOBAL MARKET FORECAST FOR ENHANCED DEVICES, THROUGH 2015 ($ MILLIONS) 58 FORECAST: 2010 ENHANCED DEVICES MARKET 59 TABLE 58 GLOBAL ENHANCED DEVICE MARKET BY END USE, 2009 AND 2010 (%/$ BILLIONS) 59 FIGURE 9 GLOBAL ENHANCED DEVICE MARKET SHARE BY END USE, 2010 (%) 59 FORECAST: 2015 ENHANCED DEVICES MARKET 60 TABLE 59 GLOBAL ENHANCED DEVICE MARKET BY END USE, 2015 ($ BILLIONS) 60 FIGURE 10 GLOBAL ENHANCED DEVICE MARKET SHARE BY END USE, 2015 (%) 60 ENHANCED DEVICES MARKET 61 POCKET ELECTRONIC LINGUISTIC DEVICES 61 TABLE 60 GLOBAL POCKET ELECTRONIC LINGUISTIC DEVICE MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 61 TABLE 61 POCKET ELECTRONIC LINGUISTIC DEVICES MAJOR PLAYERS, PRODUCTS, AND END MARKETS 62 IP CENTREX 62 TABLE 62 GLOBAL IP CENTREX MARKET FORECAST, THROUGH 2015 ($ BILLIONS) 62 TABLE 63 IP CENTREX MAJOR PLAYERS, PRODUCTS, AND END MARKETS 63 VOICE-INTEGRATED WORKSTATIONS 63 TABLE 64 GLOBAL VOICE-INTEGRATED WORKSTATION MARKET FORECAST, THROUGH 2015 ($ BILLIONS) 63 TABLE 65 VOICE-INTEGRATED WORKSTATION MAJOR PLAYERS, PRODUCTS, AND END MARKETS 64 VOICE-ACTIVATED CAR KITS 64 TABLE 66 GLOBAL BLUETOOTH VOICE-ACTIVATED CAR KIT MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 64 TABLE 67 VOICE-ACTIVATED CAR KIT MAJOR PLAYERS, PRODUCTS, AND END MARKETS 65 VOICE-ACTIVATED NAVIGATION SYSTEMS 65 TABLE 68 GLOBAL VOICE-ACTIVATED NAVIGATION SYSTEMS MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 66 TABLE 69 VOICE-ACTIVATED NAVIGATION SYSTEMS MAJOR CAR MODELS 66 DISTRIBUTION OF VOICE RECOGNITION CATEGORIES IN SELECTED END PRODUCTS AND MARKETS 66 TABLE 70 DISTRIBUTION OF VOICE RECOGNITION CATEGORIES IN SELECTED END PRODUCTS AND MARKETS 67 Chapter-5: MARKETS BY APPLICATIONS MARKET CATEGORIES 68 TABLE 71 SCOPE AND APPLICATIONS OF MARKET CATEGORIES 68 TABLE 72 GLOBAL FORECAST OF ALL VOICE RECOGNITION MARKETS, THROUGH 2015 ($ BILLIONS) 68 FIGURE 11 GLOBAL FORECAST OF ALL VOICE RECOGNITION MARKETS, 2009-2015 ($ BILLIONS) 69 ENTERPRISE MARKET 69 TABLE 73 FORECAST OF VALUE OF ALL ENTERPRISE VOICE RECOGNITION CATEGORIES, THROUGH 2015 ($ BILLIONS) 69 CURRENT MARKET 70 TABLE 74 ENTERPRISE END PRODUCTS BY VOICE RECOGNITION CATEGORY 70 NICHE MARKETS 70 Healthcare Market 70 TABLE 75 COMPANIES OFFERING VOICE-ENABLED HEALTHCARE PRODUCTS 71 Assistive Technology Market 71 TABLE 76 ASSISTIVE TECHNOLOGY PROVIDERS PRODUCTS AND END MARKETS 72 TABLE 76 (CONTINUED) 73 Worldwide Assistive Technology Organizations 73 TABLE 77 WORLDWIDE ASSISTIVE TECHNOLOGY ORGANIZATIONS 73 TABLE 77 (CONTINUED) 74 Legal Market -- Voice Writing 74 TABLE 78 COMPARISON OF TRADITIONAL AND VOICE-ENABLED COURT REPORTING TASKS 75 TABLE 79 VOICE WRITERS TOOL SUITE 75 Voice-Enabled Telematics Market 75 Voice-Enabled Telematics Market (Continued) 76 TABLE 80 GLOBAL VOICE-ENABLED TELEMATICS MARKET FORECAST, THROUGH 2015 ($ BILLIONS) 77 TABLE 81 TELEMATICS VOICE-ENABLED PRODUCT PROVIDERS AND AUTO-BASED APPLICATIONS 77 TABLE 81 (CONTINUED) 78 Telematics Supply Chain 78 Warehousing Market 79 TABLE 82 WAREHOUSING MARKET FUNCTIONS THAT BENEFIT FROM VOICE ENABLEMENT 79 TABLE 83 WAREHOUSING MARKET PROVIDERS PRODUCTS AND END MARKETS 80 Call (Contact) Center Market 80 TABLE 84 COST-PER-CALL AND CALL ABANDONMENT RATES BY INDUSTRY ($/%) 81 Call Center Infrastructure Technologies 82 Auto Attendants 82 Automatic Call Distributors (ACDs) 82 Computer-Telephony Integration (CTI) 82 Interactive Voice Response 83 TABLE 85 GLOBAL MARKET FORECAST FOR SPEECH-ENABLED IVR SYSTEMS, THROUGH 2015 ($ BILLIONS) 83 TABLE 86 PERCENTAGE OF PORTS USED FOR IVR APPLICATIONS PER INDUSTRY 83 Call Center Analytics 84 Voice Recognition 84 Call Center Use 84 TABLE 87 CALL CENTER USE BY INDUSTRY FUNCTION 84 TABLE 87 (CONTINUED) 85 TABLE 88 VOICE RECOGNITION CALL CENTER SOLUTIONS PROVIDERS, PRODUCTS, AND APPLICATIONS 85 TABLE 88 (CONTINUED) 86 Emerging Call Center Trends 86 Challenges to Growth 87 Emerging Enterprise Market: Smart Homes 87 TABLE 89 SMARTHOME VOICE-ACTIVATED PRODUCTS AND APPLICATIONS 88 Emerging Enterprise Market: Military 88 Healthcare 88 High Performance Fighter Aircraft/Helicopters 88 Air Traffic Controller Training 89 TELECOMMUNICATIONS MARKET 89 TABLE 90 GLOBAL MARKET FORECAST FOR ALL TELECOMMUNICATIONS VOICE RECOGNITION CATEGORIES, THROUGH 2015 ($ BILLIONS) 89 TABLE 91 TELECOMMUNICATIONS END PRODUCTS BY VOICE RECOGNITION CATEGORY 90 CURRENT MARKETS 90 TABLE 92 GLOBAL MARKET FORECAST FOR TELECOMMUNICATIONS BY MARKET SECTOR, THROUGH 2015 ($ MILLIONS) 90 FIGURE 12 GLOBAL MARKET FORECAST FOR TELECOMMUNICATIONS BY MARKET SECTOR, 2009-2015 ($ MILLIONS) 91 TABLE 93 GLOBAL MARKET SHARE OF TELECOMMUNICATIONS BY SECTOR, 2009-2015 (%) 91 FIGURE 13 GLOBAL MARKET SHARE OF TELECOMMUNICATIONS, BY SECTOR, 2009-2015 (%) 92 FUTURE MARKETS 92 TABLE 94 GLOBAL VOIP GATEWAY COMPANY MARKET SHARE, THIRD QUARTER, 2009 (%) 92 FIGURE 14 GLOBAL ENTERPRISE VOIP GATEWAY COMPANY MARKET SHARE, THIRD QUARTER, 2009 (%) 93 TABLE 95 PROJECTED GLOBAL REGIONAL MARKET SHARE OF TELECOMMUNICATION SPEECH-ENABLED IMPLEMENTATIONS, 2010 (%) 93 FIGURE 15 PROJECTED GLOBAL REGIONAL MARKET SHARE OF TELECOM SPEECH-ENABLED IMPLEMENTATIONS, 2010 (%) 94 CURRENT PRODUCTS 94 Voice-Enabled Directory Assistance 94 Voice-Activated Dialing 95 Unified Messaging 95 Voice-Over-IP 95 TABLE 96 TELECOMMUNICATIONS VOICE-ENABLED PROVIDERS, PRODUCTS, AND APPLICATIONS 96 EMERGING PRODUCTS 96 Voice-Activated Email 97 Voicemail transcription 97 TABLE 97 VOICE-ACTIVATED EMAIL/VOICEMAIL TRANSCRIPTION PROVIDERS 97 CHALLENGES TO GROWTH 98 VOICE PORTAL MARKET 98 TABLE 98 GLOBAL MARKET FORECAST OF ALL VOICE PORTAL VOICE RECOGNITION CATEGORIES, THROUGH 2015 ($ BILLIONS) 99 CURRENT MARKETS 99 TABLE 99 VOICE PORTAL END PRODUCTS BY VOICE RECOGNITION CATEGORY 99 VOICE PORTAL PROVIDERS 99 EMERGING PRODUCTS 100 Assistive Technology Market 100 TABLE 100 SHARE OF U.S.-BASED INTERNET USERS SEGMENTED BY DISABILITY (%) 100 FIGURE 16 SHARE OF U.S.-BASED INTERNET USERS SEGMENTED BY DISABILITY (%) 101 Personal Communications Portal 101 TABLE 101 VOICE PORTAL PROVIDERS, PRODUCTS, AND APPLICATIONS 102 TABLE 101 (CONTINUED) 103 CHALLENGES TO GROWTH 103 Chapter-6: TECHNOLOGIES TABLE 102 TECHNOLOGIES SUPPORTING VOICE RECOGNITION APPLICATIONS 104 TABLE 102 (CONTINUED) 105 CHALLENGES FACED BY SUPPORTING TECHNOLOGIES 105 AUDIO MINING (SPEECH ANALYTICS) 106 AUTOMATIC SPEECH RECOGNITION 106 CLOUD COMPUTING 106 TABLE 103 GLOBAL CLOUD-COMPUTING SERVICES MARKET FORECAST, THROUGH 2015 ($ BILLIONS) 107 FAR-FIELD MICROPHONE 107 FIGURE 17 FAR-FIELD MICROPHONE TECHNOLOGY MARKET APPLICATIONS AND RELATED PRODUCTS 107 INTERACTIVE VOICE RESPONSE 108 NOISE ABATEMENT 108 SPEECH BIOMETRICS 108 TABLE 104 ASIA-PACIFIC BIOMETRIC MARKET BY CATEGORY, 2009 ($ MILLIONS/%) 109 FIGURE 18 ASIA-PACIFIC BIOMETRIC MARKET SHARE BY CATEGORY, 2009 (%) 109 TEXT-TO-SPEECH 110 VOICE-OVER-IP 110 VOICE-ACTIVATED DIALING 110 VOICEXML 111 VoiceXML 2.0 111 Call Control eXtensible Markup Language (CCXML) 111 MSML, MSCML, MediaCTRL 111 Semantic Interpretation for Speech Recognition (SISR) 111 Speech Recognition Grammar Specification (SRGS) 111 Speech Synthesis Markup Language (SSML) 112 Voice Browser 112 Wireless Application Protocol (WAP) 113 RESEARCH AND DEVELOPMENT 113 TABLE 105 VOICE RECOGNITION RESEARCH AND DEVELOPMENT AGENCIES, UNIVERSITIES, AND INITIATIVES 114 TABLE 105 (CONTINUED) 115 TABLE 106 RESEARCH AND DEVELOPMENT SPENDING FORECAST BY TOP VOICE RECOGNITION PROVIDER, NUANCE, THROUGH 2015 ($ MILLIONS) 115 CONSORTIUMS 116 TABLE 107 GLOBAL VOICE-RECOGNITION AND SUPPORTING TECHNOLOGY CONSORTIUMS 116 INTELLECTUAL PROPERTY 117 PATENTS 117 Patent Generation by Top Voice Recognition Providers: Nuance 117 TABLE 108 FIVE-YEAR GROWTH OF NUANCE PATENTS, THROUGH 2009 (%) 117 LICENSING 117 TABLE 109 LICENSING AS A PERCENTAGE OF NUANCE TOTAL REVENUES, 2009 AND 2010 (%) 118 FIGURE 19 LICENSING AS A PERCENTAGE OF NUANCE TOTAL REVENUES, 2009 AND 2010 (%) 118 Chapter-7: INTERNATIONAL OVERVIEW 119 ASIA-PACIFIC 119 TABLE 110 TOP TEN ASIA-PACIFIC COUNTRIES PER MOBILE SUBSCRIPTIONS, 2009 (MILLIONS) 120 TABLE 111 ASIA-PACIFIC PARTNERS: SCOPE OF INITIATIVES 120 LATIN AMERICA 120 EMERGING MARKETS 121 EMERGING MARKETS (CONTINUED) 121 Chapter-8: INDUSTRY STRUCTURE VOICE RECOGNITION COMPANY MARKET SHARE 122 TABLE 112 VOICE RECOGNITION COMPANY MARKET SHARE, 2009 (%) 122 FIGURE 20 VOICE RECOGNITION COMPANY MARKET SHARE, 2009 (%) 123 TABLE 113 NUANCE REVENUE BY MARKET NICHE, 2009 (%) 123 FIGURE 21 NUANCE REVENUE BY MARKET NICHE, 2009 (%) 124 TABLE 114 RESEARCH AND DEVELOPMENT SPENDING BY GOOGLE, THROUGH 2009 ($ MILLIONS) 125 TABLE 115 GOOGLE APPLICATION DEVELOPMENT PARTNERSHIPS AND ACQUISITIONS, 2010 125 TABLE 115 (CONTINUED) 126 VOICE RECOGNITION INDUSTRY RELATIONSHIPS 126 FIGURE 22 VOICE RECOGNITION INDUSTRY INFRASTRUCTURE 126 INDUSTRY RELATIONSHIP EXAMPLES 127 Autonomy etalk Corp. 127 Company Description 127 Sales Model 127 TABLE 116 AUTONOMY REVENUE 5-YEAR PERFORMANCE, THROUGH 2009 ($ MILLIONS) 127 FIGURE 23 AUTONOMY REVENUE 5-YEAR PERFORMANCE, 2005-2009 ($ MILLIONS) 128 Convergys Corporation 128 Company Description 128 Sales Model 128 TABLE 117 CHANNEL DISTRIBUTION OF SELECTED VOICE RECOGNITION TECHNOLOGIES 129 INDUSTRY CONCERNS 129 REVISING STANDARDS 129 TABLE 118 REVISING STANDARDS 130 GOVERNMENT REGULATION 130 TABLE 119 U.S. REGULATORY ACTIVITY 131 TABLE 120 ARRA INCENTIVES FOR MEDICARE PROVIDERS, 2011-2015, PER PRACTIONER ($ THOUSANDS) 131 TABLE 121 MONTHLY COST SAVINGS FOR IMPLEMENTING EMR PROCESS ($ HUNDREDS) 132 FIGURE 24 MONTHLY COST SAVINGS FOR IMPLEMENTING EMR PROCESS ($ HUNDREDS) 132 ORGANIZATIONS AND RESEARCH LABS 132 TABLE 122 ORGANIZATIONS AND RESEARCH LABS 133 TABLE 122 (CONTINUED) 134 TABLE 122 (CONTINUED) 135 Chapter-9: COMPANY PROFILES ACTIVE VOICE 136 BACKGROUND 136 AJAXWEAVER 136 BACKGROUND 137 ANDREA ELECTRONICS CORPORATION 137 BACKGROUND 137 ARIALPHONE 138 BACKGROUND 138 ASPECT COMMUNICATIONS CORP. (ASPT) 138 BACKGROUND 138 AURIX 139 BACKGROUND 139 AUTONOMY ETALK 139 BACKGROUND 140 AVAYA, INC. 140 BACKGROUND 140 CHANT 140 BACKGROUND 141 CISCO 141 BACKGROUND 141 CLICKFOX 142 BACKGROUND 142 CONTACT SOLUTIONS, INC. 142 BACKGROUND 142 CONVERGYS CORPORATION 143 BACKGROUND 143 CYARA SOLUTIONS 143 BACKGROUND 143 DEMANDVOICE, LLC 144 BACKGROUND 144 DIGITAL BASE PRODUCTIONS 144 BACKGROUND 144 DISAGGREGATE 145 BACKGROUND 145 EMPIRIX, INC. 145 BACKGROUND 145 EYRETEL PLC (EYR: LONDON) 145 BACKGROUND 146 GM VOICES, INC. 146 BACKGROUND 146 GOLD SYSTEMS 146 BACKGROUND 147 HOLLY CONNECTS 147 BACKGROUND 147 INFOSPACE, INC. (NASDAQ: INSP) 147 BACKGROUND 147 INFRAWARE 148 BACKGROUND 148 IQSERVICES 148 BACKGROUND 148 LOGITECH (LOGIY -- NASDAQ) (LOGN, LOGZ -- SWITZERLAND) 149 BACKGROUND 149 LOQUENDO 149 BACKGROUND 150 MESSAGE TECHNOLOGIES, INC. 150 BACKGROUND 150 MICROAUTOMATION 150 BACKGROUND 151 MOVIDILO 151 BACKGROUND 151 NEXIDIA 151 BACKGROUND 151 NUANCE 152 BACKGROUND 152 PARLANCE 152 BACKGROUND 153 PERSAY 153 BACKGROUND 153 PLUMVOICE 153 BACKGROUND 154 PRODUCT SUPPORT SOLUTIONS 154 BACKGROUND 154 RESOLVITY 154 BACKGROUND 155 RIGHT VOICE, INC. 155 BACKGROUND 155 SALMAT 155 BACKGROUND 156 SENSORY 156 BACKGROUND 156 SIMULSCRIBE 156 BACKGROUND 157 SOFTEL 157 BACKGROUND 157 SPEECHCYCLE 157 BACKGROUND 157 SYNTELLECT 158 BACKGROUND 158 TALKTECHNOLOGIES, INC. (TALKTECH) 158 BACKGROUND 158 TELLME 159 BACKGROUND 159 TOP-VOX 159 BACKGROUND 159 TUVOX 159 BACKGROUND 160 USAN 160 BACKGROUND 160 VERINT WITNESS ACTIONABLE SOLUTIONS 160 BACKGROUND 160 VOCOLLECT 161 BACKGROUND 161 VOICE2FORM 161 BACKGROUND 161 VOICEVAULT 161 BACKGROUND 162 VOLTDELTA ONDEMAND SOLUTIONS 162 BACKGROUND 162 VOXEO 162 BACKGROUND 163 WORDLY VOICES 163 BACKGROUND 163 WIZZARD SOFTWARE 163 BACKGROUND 163 WYDEVOICE 164 BACKGROUND 164 YDILO 164 BACKGROUND 164 Chapter-10: APPENDIX APPENDIX 165 VOICE RECOGNITION PARTNERSHIPS 2009-2010 165 TABLE 123 VOICE RECOGNITION PARTNERSHIPS, 2009-2010 165 TABLE 123 (CONTINUED) 166 MERGERS AND ACQUISITIONS, 2009-2010 167 TABLE 124 MERGERS AND ACQUISITIONS, 2009-2010 167 LICENSING AGREEMENTS 2009 167 TABLE 125 LICENSING AGREEMENTS, 2009-2010 167 TABLE 125 (CONTINUED) 168 WORLDWIDE VOICE RECOGNITION PATENTS, 2009-2010 168 TABLE 126 WORLDWIDE VOICE RECOGNITION PATENTS, 2009-2010 168 TABLE 126 (CONTINUED) 169 TABLE 126 (CONTINUED) 170 VOICE RECOGNITION INDUSTRY EVENTS 171 TABLE 127 VOICE RECOGNITION INDUSTRY EVENTS* 171 To order this report: Audio and Video Equipment Industry: Voice Recognition: Technologies and Global Markets Audio and Video Equipment Business News More Market Research Report Check our Company Profile, SWOT and Revenue Analysis! Nicolas Bombourg Reportlinker Email: nbo@reportlinker.com US: (805)652-2626 Intl: +1 805-652-2626 SOURCE Reportlinker
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