Convergys Corporation has announced that it is entering into a global strategic relationship with Microsoft Corp., to “change the game” for communications providers and utility companies.
Combining the power of two market leaders, Convergys in customer care and billing and Microsoft in technology innovation, the companies will be delivering the Convergys Smart Communications Suite powered by Microsoft.
Currently under development, the solution will provide a comprehensive next-generation business support system (BSS) that dramatically improves the customer experience. By combining Microsoft Dynamics CRM and Microsoft SQL Server 2008 R2 with the modular business support system capabilities of Convergys, the solution supports a shared vision of enabling service providers to rapidly deliver a wide range of new and differentiated services.
The Convergys Smart Communications Suite is inherently flexible to meet the demands of companies and the growing demands of their customers. Scalable and interoperable with existing systems and third party applications, as well as with varying deployment models, the solution will offer a compelling alternative to rival billing and CRM platforms.
Its open and well-defined architecture means it can help companies achieve faster-time-to-market for new services with reduced implementation time and automated workflows for most common business processes. Additionally, the low cost licensing options and maintenance costs associated with the solution can rapidly reduce cost-to-market for new services.
Wednesday 6 October 2010
Convergys forms Strategic Relationship with Microsoft
